top of page

Holiday Accommodation Terms & Conditions



  1. All bookings are subject to the following terms & conditions, by paying a deposit you are accepting the following terms & conditions:

  2. A deposit must be paid within 7 days of booking or your booking will not be retained. The premises mentioned herein are let to you for holiday purposes only for the period booked for.

  3. The premises occupied must be respected at all times. NO EXCESSIVE NOISE OR PARTIES will be tolerated. IVY VILLAS MACKAY HARBOUR reserves the right to terminate with immediate evictions should the Terms and Conditions not be met. Tenants who do not observe this rule will not be welcomed back.

  4. LINEN: Our properties are fully self -contained, and include household linen. All care is taken to provide necessary  equipment in our holiday property however no responsibility is taken if the property does not provide to your needs.

  5. TOILETRIES: Toiletries are provied. All care is taken to provide necessary  equipment in our holiday property however no responsibility is taken if the property does not provide to your needs.

  6. CLEANING SUPPLIES: Our property provides cleaning supplies

  7. All monies must be paid 2 weeks before your stay commences.

  8. PETS: No pets (unless authorised) will be allowed. (Registered Seeing Eye and Special Needs dogs excluded). Pet friendly accommodation must be left free of pet droppings, a clean up fee may apply if this is not done. All pet friendly accommodation will incur an extra charge of $100; this is to cover a flea treatment which will be completed after your stay.

  9. Each property has a maximum number of guests allowed at any time, any guest exceeding this maximum amount is strictly prohibited and will be asked to leave.

  10. All tenancies begin at 2pm and expire at 10am on day of departure irrespective of time of arrival.

  11. In accordance with QLD Legislation under no circumstances is smoking permitted inside a holiday premises. All cigarette butts must be put out and picked up and disposed of in the garbage. If any traces of cigarette smoke/damage is found in the property, a special cleaning fee will apply.

  12. All breakages and damages; including chipped and cracked crockery must be replaced with a product of similar quality. 

  13. Furniture must not be moved around from room to room. A fee of $50 will be charged to move the furniture back.

  14. Garbage must be placed in the garbage bins provided.  

  15. We recommend prawn shells and seafood scraps are frozen until garbage collection day. Fish must not be cleaned on the premises.

  16. Keys/remotes are collected from IVY VILLAS MACKAY HARBOUR. A spare key/remote is not always available, especially after business hours. 

  17. On departure keys/remotes are to be returned by 10am.

  18. No responsibility is taken for tenant’s property left on the premises. Please check all wardrobes and drawers before vacating. If you require your items posted back they will be sent COD for you to pay at collection from the Post Office.

  19. You are required to leave the premises in the condition you found it – neat and tidy. The kitchen benches, floors etc. are to be left clean, washing up done and dishes put away, all garbage wrapped, placed in the wheelie bin/s & the bins to be placed on the kerb. In the event that this is not adhered to you will be charged an extra cleaning fee.

  20. Bookings are made in good faith by us but may be subject to change as notified by the owner prior to the commencement of the booking. 

  21. CANCELLATIONS - In the event of cancelling a booking for any reason a $30 cancellation fee will apply. For bookings cancelled prior to 1 month before arrival the balance of deposit will be refunded less the $30 cancellation fee. For bookings cancelled less than 1 month prior to arrival there will be no refund unless the property is booked again for the exact period cancelled. No refund is made on any unused portion of rent if guests vacate prior to their departure date.                                                             



For all emergencies contact 0429 865 396 or 0401 365 443

bottom of page